Introduction In 2021, NHS Employers shared a case study on how the Royal Free London NHS Foundation Trust improved its staff and candidate experience through automating parts of its recruitment process. Since then, North London Partners Shared Services (NLPSS), the team behind this innovative work, has rolled out a shared recruitment service, underpinned by the […]
Case study We provided expert communications and engagement for the reconfiguration of very specialist cancer treatment services for children who live in south London and much of south east England, on behalf of NHS England (London and South East). It was very important the programme heard from children with experience of cancer as well as […]
A four-day line management course to empower line managers with the knowledge, skills and confidence to cultivate a supportive, inclusive and high-performing work environment Line Management Essentials According to CMI research, 82% of managers in their role have not received any formal management training, making them “accidental managers.” Poor line management contributes to high turnover […]
Organisation: NHS England and north central London Integrated Care System We supported GP practices in north central London to provide digital access to services, transforming how they work, while making sure that people who can’t use technology aren’t excluded. Challenge The way people access healthcare has changed, with a rapid shift to digital care. TPHC […]
Organisation: north central London Integrated Care System Our consultancy team worked with North Central London Integrated Care Board (NCL ICB) and five local boroughs between 2021 and 2023 to support care homes to improve their level of digital care. Challenge NCL ICB aims to ensure care home residents receive proactive, well-planned and personalised care, helping them […]
Organisation: North West London Integrated Care System We led the Digitising Social Care programme, delivering projects that led to increases in data security compliance and digital social care record uptake, enabling care managers to spend less time on admin tasks and more time on providing quality care. Challenge North West London Integrated Care Board (NWL […]
Organisation: North West London Integrated Care System In just four months, we supported over 250 care homes and 500 care providers in north west London to be digitally safe and secure. Challenge In 2023, North West London Integrated Care Board (NWL ICB) needed support to tackle low levels of data security compliance among care homes […]
Organisation: NHS England London TPHC’s Communications team supported NHS England – London to promote awareness and drive usage of the redesigned NHS App through a coordinated campaign spanning organic, paid-for, and localised channels across London. Our approach In late 2023, the NHS in London identified a need to increase awareness and uptake of the redesigned […]
TPHC’s Digital Productivity team deployed a robust automation system to standardise North Central London’s chronic kidney disease referral service and help reduce manual burden and the risk of human error. Making referrals more efficient TPHC’s Digital Productivity team worked with Royal Free London (RFL) Foundation Trust to support the expansion and delivery of a new […]
The Lambeth Innovators Project was part of the participant cohort of the Social Prescribing Innovators Programme pilot from 2022 to 2023. The project aim The aim was to offer patients in Hills, Brock and Dale diversified access to both health and social prescribing support in a local community venue. The bi-monthly sessions offered, health checks […]