We’re with you every step of the way.
We don’t believe in “deploy and disappear.” As your NHS digital partners, we provide ongoing support, enterprise-grade SLAs, and a dedicated team that is highly responsive to what your trust wants and needs.
Alignment from day one.
Successful onboarding relies on early intervention. Our Project Management Office (PMO) provides a robust support wrapper around every engagement. We use clear project plans, RAID logs, and RACI matrices to align all your internal stakeholders, from IT and Cyber Security to IG and Clinical Safety, ensuring everyone is informed and prepared long before deployment.
During this process, you are assigned a dedicated technical lead. They understand your specific IT architecture and legacy systems, ensuring you have a direct line to someone who knows your trust inside out.
Your PMO framework
Every engagement is structured around our proven project management approach, keeping all stakeholders aligned from kickoff to go-live.
Enterprise-grade reliability.
Clinical and corporate automations are mission-critical. If an underlying system changes or a process encounters an exception, we react rapidly, with transparent, tiered resolution frameworks matched exactly to your contract.
Reporting
Total transparency
Regular reports
To match your defined reporting periods, your teams receive a report showing exactly what your digital workers have processed. No guesswork: total visibility into automation activity, volumes, and outcomes as standard.
Resilience
Safe by design
Resilient processes
Processes are designed for resilience. Rather than halting at the first exception, automations continue processing wherever possible while recording and reporting issues for ongoing review. Exceptions are actively monitored by our support team, with only those requiring business action escalated to local teams, ensuring operational continuity without compromising data integrity.
Tailored SLAs
Right-sized response
Tiered resolution frameworks
We manage different levels of operational risk across the DPP and bespoke contracts. Rather than a one-size-fits-all policy, we establish transparent, tiered SLA response times matched exactly to your contract, your risk profile, and your clinical criticality.
Your voice shapes the platform.
We don’t just set it and forget it. Your insights drive our development. We build continuous feedback loops into every partnership to evaluate impact and identify further opportunities for improvement.
Weekly huddles
Regular touchpoints between our service development team and your local leads to troubleshoot, review planned changes, and stay aligned.
Monthly performance reviews
Formal, documented meetings to review consumption, ROI, and service health against SLAs, with clear actions and ownership for the month ahead.
Follow-up workshops
Post-implementation sessions to evaluate the real-world impact of automations, capture your team’s feedback, and identify the next wave of opportunity.
“TPHC have been responsive to our changing needs, which has proved invaluable when undertaking a medium to long-term improvement programme of work.”Deputy Chief Nurse, NHS Foundation Trust
Helpful resources and contacts at your fingertips.
Here’s the support that comes with every deployment, from documentation through to governance and assurance.
Technical support
Documentation and named architect support, specific to your infrastructure and systems.
HR subject matter experts
Specialist HR support to get your team set up and answer HR-specific questions as they arise.
Content generation
Clear explanations of what each automation does and how it works, ready to share with your teams.
Stakeholder and governance support
Help talking to IT and information governance, and managing internal stakeholders and governance procedures, so everyone feels confident in the process.
Internal assurance
Support with clinical safety reviews as part of governance, to help protect patient safety.
DPIA support
Support managing Data Protection Impact Assessments alongside your information governance team.