Optimise before you automate.
Bad processes make for bad automations. Automating an inefficient, fragmented workflow simply drains your IT budget faster. Our process design analysts map, refine, and standardise your operations to eliminate waste and guarantee maximum efficiency before a single line of code is written.
Speak to a process analystWe untangle the operational knot.
Over time, NHS administrative and clinical pathways become layered with workarounds, duplicated efforts, and unnecessary approval steps. Our team of NHS-substantive process design experts deploy Lean Six Sigma methodologies to forensically examine how your trust actually works.
We identify the bottlenecks, standardise the variations, and redesign the workflow for maximum digital efficiency, delivering a leaner operation that is perfectly primed for intelligent automation.
What our process design covers
Every engagement is tailored to your organisation’s workflows, scale, and automation readiness. These are the four core deliverables our analysts provide across a typical process design engagement.
As-Is process mapping and bottleneck identification
Forensically examining your current operations to uncover hidden inefficiencies, workarounds, and duplicated efforts.
Lean Six Sigma workflow optimisation
Applying proven methodologies to streamline pathways, eliminate waste, and standardise variations across teams.
Standard Operating Procedure (SOP) development
Creating clear, fully documented processes that ensure consistency and compliance across your workforce.
To-Be automation blueprinting and Process Definition Document
Designing a highly efficient, future-state workflow that is perfectly primed for digital automation, documented as a Process Definition Document that you sign off before any development begins.
Standardising the CKD referral pathway across North Central London.
Standardising the CKD referral pathway across North Central London
North Central London’s Chronic Kidney Disease referral service was processing between 50 and 70 referrals a week through a manual workflow spanning multiple clinical systems. Each referral required around 30 minutes of manual handling, with clinical risk compounded by transcription errors, registration delays, and inconsistent clinician access to patient records at the point of triage.
Before a single line of code was written, TPHC mapped the end-to-end pathway, identified the integration points between NHS e-Referral Service and EMIS, and designed a standardised workflow covering referral collection, registration, triage, outcome letters, and discharge.
‘The TPHC Digital Productivity team worked closely with us to design and deliver this innovative solution to support interoperability between two clinical systems, facilitating a comprehensive triage process at scale across NCL. Simultaneously, it has reduced the manual burden on administrative teams, freeing them up to deliver essential workload. It has been a pleasure to work with the TPHC team, who have been collaborative and responsive throughout the project.’
Sarah Milne, Clinical Lead for Chronic Kidney Disease, Royal Free London NHS Foundation Trust