A digital workforce, fully managed.
Want the benefits of intelligent automation without the IT maintenance headache? Our Managed Automation Services provide you with dedicated digital workers, while we manage the control room, the infrastructure, and the 24/7 orchestration on your behalf.
Speak to a managed service expertSkip the server maintenance.
Building an internal automation team requires significant investment in expensive software licences, server infrastructure, and specialised developers to monitor the bots around the clock. As an NHS-hosted service, we act as a secure, internal extension of your IT department.
We build the automations to run on your local systems and host the orchestration and management layers securely on our Azure infrastructure. Our service desk handles over 300 tickets annually across managed service clients, and delivery is governed against agreed service level agreements and key performance indicators. You get reliable, scalable productivity without the operational burden.
What our managed service includes
Every managed service engagement is scoped to your organisation’s existing infrastructure, automation maturity, and SLA requirements. These are the four core elements of our service.
24/7 control room monitoring and orchestration
Utilising orchestrated oversight to continuously manage your digital workforce and ensure uninterrupted service delivery.
Break-fix support and routine maintenance
Acting as your dedicated IT extension to rapidly resolve exceptions and maintain target system connectivity.
Secure, ISO 27001 compliant hosting environment
Housing your orchestration layer in our robust, fully assured UK-based Azure infrastructure.
Monthly performance and ROI dashboard reporting
Providing transparent, data-driven insights into your precise consumption, uptime, and financial savings.
A fully managed digital workforce for North London Partners Shared Services.
A fully managed digital workforce for North London Partners Shared Services
North London Partners Shared Services, a partnership of seven NHS trusts, was managing high-volume, repetitive recruitment, employment and medical workforce processes by hand, increasingly difficult to sustain as demand grew. We worked with NLPSS to design, build and scale a managed automation service, embedded directly within their live workforce operations and running on their own existing infrastructure.
Rather than NLPSS building and maintaining its own automation capability, we handle orchestration, maintenance and governance entirely. The service has scaled to 147 live automations across three services, with five new automations added in 2024/25, backed by service desk support, Change Advisory Board governance and monthly performance reporting.
‘It is fantastic to see technology used to make our work easier.’
NLPSS operational staff‘I extended a fixed-term contract today, and the process couldn’t have been easier.’
NLPSS operational staff