Case studies

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  1. Promoting the NHS App in London: a regional campaign to drive awareness and uptake

    Organisation: NHS England London TPHC’s Communications team supported NHS England – London to promote awareness and drive usage of the redesigned NHS App through a coordinated campaign spanning organic, paid-for, and localised channels across London. Our approach In late 2023, the NHS in London identified a need to increase awareness and uptake of the redesigned […]

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  2. Using automation to improve productivity and reduce avoidable human error in referrals for Chronic Kidney Disease  

    TPHC’s Digital Productivity team deployed a robust automation system to standardise North Central London’s chronic kidney disease referral service and help reduce manual burden and the risk of human error.   Making referrals more efficient   TPHC’s Digital Productivity team worked with Royal Free London (RFL) Foundation Trust to support the expansion and delivery of a new […]

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  3. Barking and Dagenham Community Chest case study

    The community chest model brings together key representatives from across a local community to work in partnership and use local intelligence to agree funding priorities. Community chests can combine money from the NHS, the local authority as well as other sources such as, philanthropy and local businesses to create an accessible funding pot for the […]

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  4. City and Hackney Community Chest Case Study

    The community chest model brings together key representatives from across a local community to work in partnership and use local intelligence to agree funding priorities. Community chests can combine money from the NHS and the local authority as well as other sources such as philanthropy and businesses, to support activities in the voluntary and community […]

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  5. #AskAboutAsthma 2020 resources

    Blogs Podcasts Podcast 1 – How can community pharmacists improve care for young asthmatics? Podcast 2 – Ask the experts? Podcast 3 – Tertiary asthma care and the new referral protocol Podcast 4 – Asthma Friendly School – a how to guide Podcast 5 – Learning from asthma deaths Podcast 6 – Developing an asthma network Podcast 7  – Air quality and […]

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  6. After Action Reviews

    Sign up for our upcoming After Action Review Conductor Training course taking place in London in July 2025. View the full details in our AAR Training article here. What is an After Action Review? After Action Review (AAR) is a highly adaptable and useful approach, originally developed by the US Army. It can be used […]

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  7. NEL Fuller system response 

    Organisation: North East London Integrated Care Partnership North East London’s Integrated Care Partnership (NEL ICP), with its richly diverse communities, serves one of the most deprived populations in the country. Health and care systems face numerous challenges including rising demand, stretched capacity, fragmented structures and widening inequalities, further impacted by varying (often poorer) health and care outcomes within and […]

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  8. New Cancer Waits Guidance training package launched across London

    Delivering on the cancer waits standards remains a priority within the NHS. TCST has developed a training package in collaboration with London Cancer Alliances which is being delivered to staff across the city in 2023. So far this year, we’ve delivered the training to over 420 colleagues across the NHS in London.The training sessions are aimed at, […]

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