According to CMI research, 82% of managers in their role have not received any formal management training, making them “accidental managers.” Poor line management contributes to high turnover rates, low staff morale, and poor performance.
Source: CMI – Taking responsibility – why UK PLC needs better managers (PDF)

Our new line management course stems from key recommendations in the NHS HR and OD report, which outlined the vision for developing the people profession over the next decade. This led to the “Expectations of Line Managers in Relation to People Management” framework launched in November 2023, aligning with Leadership Way, NHS People Promise, and the NHS Long Term Workforce Plan.
Source: The future of NHS human resources and organisational development – November 2021 (PDF)

Effective line management is crucial for improving staff retention, performance, and job satisfaction.

1 in 3 people have left a role due to poor relationships with their line manager. CMI Report.

• Further develop effective leadership and management practices
• Create inclusive and supportive work environments
• Build strong relationships with direct reports and teams
• Improve communication and collaboration skills

• Foster a culture of high performance and accountability
• Prioritise staff wellbeing and development
• Align work with their organisation’s strategic objectives.

Existing line managers, irrelevant of number of years experience and of level of seniority

New line managers, within their first six months

People who are about to move into their first management roles

“People buy into the leader before they buy into the vision”
John C. Maxwell