Providing accessible & effective psychological support and interventions

Understand that there is accumulating evidence from major incidents that suggests professional responders can take several years to present to mental health services for treatment (Lowell et. al, 2018).

Case study: London Terrorist Incident response – Fishmonger Hall: Outreach, Screen and Psychological Support service for London terror incidents (SLAM)

Ensure that health and wellbeing services have multiple points of access, for staff to seek further help and support. These points of access should be culturally sensitive and take a proactive approach to engaging vulnerable at-risk groups.

Case studies including: 

  • Case study: NWL Keeping Well service
  • Case study: Manchester Working Well

Useful Links

NWL Keeping Well

NCL and NEL Together in Mind

Greater Manchester Resilience Hub

Greater Manchester webinars on setting up a resilience hub

Practitioner Health Service Description

Practitioner Health summary and referral routes

Good Thinking is London’s Digital Mental Wellbeing Service which provides free access to apps and resources for staff working or living in London to support their mental wellbeing

Support for doctors during COVID-19

The Self-Care Microsteps Webinar Series

Sustaining Yourself During the Coronavirus Crisis Microsteps

A robust assurance of confidentiality is key for staff engagement, therefore offer and actively promote opportunities for staff to self-check on their wellbeing and mental health using brief online measures. This will allow staff anonymous self-assessments.

Case study: Manchester Working Well

Case study: NWL keeping well confidentiality processes and procedure 

Link self-check tools to chat functions and self-help materials, as well as to services offering psychological assessment and interventions.

Useful links

London – staff self-check in and self-help examples

Greater Manchester Covid-19 Wellbeing Screening

Good Thinking is London’s Digital Mental Wellbeing Service which provides free access to apps and resources for staff working or living in London to support their mental wellbeing.  This includes wellbeing information; guides to improving mental health; courses on and offline; mobile apps and other therapy approaches.

Self assessments and quizzes: these clinically developed quick quizzes and self-assessment cover areas of sleep, stress, anxiety and depression. The self-assessments take 20 minutes to complete and will provide you with a guiding diagnosis, helpful resources and if necessary, relevant treatment options.

We’ve gathered a range of evidence-based information sheets and workbooks on mental wellbeing by the renowned Centre for Clinical Interventions for you to download and share.

tomo (free)
tomo is expertly designed to support you with many of life’s obstacles, including social anxiety and poor sleep. The app combines digital peer support with the best of social media and proven therapeutic techniques.

Feeling Good (Free)
Feeling Good offers Positive Mental Training audio programmes that boost your resilience and mood. The app is based on a Swedish Olympic sports performance programme.

Offer staff the choice of accessing NHS mental health services including IAPT, secondary and specialist services from where there live or their place of work

Useful Links

IAPT guide – Which Talking Therapy For Depression

Practitioner Health for complex MH needs and staff band 8D above

Consider the provision of psychological interventions for staff in evenings and weekends especially for those people who are in vulnerable at-risk groups

24/7 staff advice and support line provided by SLaM and Kings Health Partners 

Offer IAPT services to people with subthreshold trauma presentations and those with PTSD. For more complex PTSD presentations specialist secondary care services should be available.

Develop clear and simple pathways for referral and assessment of staff in crisis with access to timely care and support. Crisis services should be accessible to those who live or work in their area.

Useful links

Manchester Resilience hub – example of Crisis support

Offer a Psychological Resilience hub or an equivalent service that will offer a single point of access to staff, proactive outreach to all staff and care coordination utilising NHS and other agencies.

A Resilience Hub (successfully used following major incidents) will enable coordination of care at the ICS level and will be able to provide the following functions:

  • Coordination of access to confidential treatment with services that are suitable for staff needs and preferences.
  • Manage waiting times for staff treatment
  • Assist with access to specialist services including culturally sensitive services where they exist.
  • Share lesson learnt and training between services supporting staff.
  • Proactively engage with NHS and social services that fall beyond the catchment area of individual ICS/STP to promote wellbeing offers (e.g. London Ambulance Service).

Useful links

Greater Manchester Resilience Hub

National NHS England and Improvement Mental Health and Wellbeing hub guidance.