NHS 24/7 urgent mental health support

Life can be really difficult and you might sometimes feel completely overwhelmed. This kind of crisis situation can be triggered by many things, including bereavement, stress and social isolation, and may require an immediate response.

Remember, a mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time.

Call or visit 111 online for mental health help

  • If you or someone else is in danger, call 999 or go to A&E now
  • If you need help urgently for your mental health, but it’s not an emergency, get help from NHS 111 online or call 111.

Who can call?

If you’re deaf or have hearing loss, please use the following link to be connected to local crisis service – NHS 111 – SignVideo.

If you aren’t able to make the call yourself, then anyone can call on your behalf – for example a friend, carer, loved one or even your GP. You can also access NHS111 online via 111.nhs.uk.

Support is there for anyone in England facing a mental health crisis, which could include:

  • Changes to your mood
  • Withdrawing from people (close family, friends, or work colleagues)
  • Not taking care of yourself like you usually would 
  • Having increased thoughts about your life not being worth living 
  • Excessive worry 
  • Feeling out of control or unable to cope 
  • Feeling anxious about leaving the house
  • Hearing voices or seeing things that others can’t 
  • Thinking about harming yourself.

By calling 111 for mental health help, the NHS can help to get you the urgent support you need.


Advice and support if you’re worried about your mental health

If you feel extremely distressed and worried that you might not be able to keep yourself safe,  you can call your local NHS mental health helplines which is open 24 hours a day, seven days a week.

Every London borough (and other places around England) has a mental health helpline which is run by trained mental health advisors and clinicians. You can find your local London number at the bottom of this page, or on the NHS’s urgent mental health helpline webpage for numbers outside of London.

If you can, also let a parent, carer, friend, teacher or someone else you trust know how you’re feeling so they can help support you.

If you’re already receiving support from mental health professionals, you should have your own Safety and Coping Plan (sometimes called a Safety Plan or a Care Plan). When you’re struggling, try to follow this plan one step at a time until you are safe and let your mental health professional know what’s going on.

Please don’t suffer alone. You can find lots of information about the NHS and other support organisations below – they are all here to help you.

Click for urgent mental health helplines in:

Supporting parents, teachers and professionals

All support lines are operated by mental health professionals who will help make an assessment to help decide on the best course of care.

For those caring for someone, whether a parent, teacher, first responder, call your local NHS urgent mental health support line in the first instance for immediate support and advice.

Teachers can download this short assembly plan, which share information about mental health and wellbeing, aimed at young people in key stage 3-5.

North Central London

For 24/7 support in the following boroughs call: 0800 151 0023

  • Barnet
  • Camden
  • Enfield
  • Haringey
  • Islington

North East London

For 24/7 support in the following boroughs call:

0800 073 0006 for:

  • City & Hackney
  • Newham

0800 995 1000 for:

  • Barking & Dagenham
  • Havering
  • Redbridge
  • Waltham Forest

Or 0800 073 0003 for:

  • Tower Hamlets

North West London

For 24/7 support in the following boroughs call:

0800 023 4650 for:

  • Brent
  • Hillingdon
  • Harrow
  • Kensington & Chelsea
  • Westminster

Or 0800 328 4444 for:

  • Ealing
  • Hounslow
  • Hammersmith & Fulham

South East London

For 24/7 support in the following boroughs call:

0800 731 2864 for:

  • Lambeth
  • Lewisham
  • Southwark

0800 330 8590 for:

  • Bexley
  • Bromley
  • Greenwich

South West London

For 24/7 support in the following boroughs call:

0800 028 8000 for:

  • Croydon
  • Kingston
  • Merton
  • Richmond
  • Sutton
  • Wandsworth

Other support available

If you need help urgently but you’re not at risk of harm or serious illness, visit 111.nhs.uk or call 111.

If it’s an emergency and you need immediate medical attention, call or text 999 for an ambulance. You can also go to your local Accident & Emergency department (find your nearest A&E here).

If you’re in danger because of another person, call or text 999 and ask for the police.

If you’d like to talk to someone in confidence about how you’re feeling, various charities provide free advice and support, including:

  • Childline: Call 0800 1111 (available 7:30am – 3:30am, seven days a week)
  • Hopeline UK (Papyrus): Call 0800 068 41 41, text 07860 039967 or email pat@papyrus-uk.org (available 9am to midnight, seven days a week)
  • Samaritans: Call 116 123 or email jo@samaritans.org (available 24/7)
  • Shout: Text SHOUT to 85258 (available 24/7)
  • Student Space: Call 0808 189 5260 or text STUDENT to 85258 (available 24/7)
  • The Mix: Call 0808 808 4994 (available 3pm to midnight, seven days a week) or text THEMIX to 85258 (available 24/7)
  • YoungMinds: Text YM to 85258 (available 24/7)

Good Thinking is an online service that helps Londoners look after their mental health and wellbeing in a way that works for them.

On Good Thinking you’ll find lots of helpful digital resources, including free NHS-approved apps and top tips to help you get through the tough times.

  • You can also share our digital postcard containing local NHS helpline numbers in London and other resources for urgent mental health support:
    • GIF format here
    • Printable PDF pages
  • Download our London winter resource pack (updated January 2024) for information and other resources on supporting children and young people’s mental health over the winter period.  
  • Find tips and support on looking after your mental health from the Open Your Mind campaign