The Digital IAPT Team have been developing a new digital process to enable quicker, safe and secure access to IAPT services. We have worked on a IAPT E-triage Process with IAPT clinicians and experts by experience to review existing digital pathways into London IAPT services. Through this work we have co-designed a new digital triage process which will provide a consistent and easy access into IAPT services. . We are currently, testing the process at Barking and Dagenham, and Greenwich IAPT services. The test involves the full use of the new e-triage forms. During the period, we will ask the users of the forms to share their experiences with us. We want to know if the process was easy to complete for service users; we also want to measure the impact of the new process on IAPT workforce.
We would like to extend our thanks to Oxleas NHS Foundation Trust, North East London NHS Foundation Trust and NEL CSU for supporting the launch of the e-triage pilot.
Please see here an introduction video from Ross O’Brien, Digital IAPT Programme Lead.
Below are samples of the two new digital triage forms that have been co-designed with service users and IAPT workforce (clinicians and administrators). The forms are currently being tested at Barking and Dagenham IAPT services.
IAPT and the Long Term Plan
The NHS Long Term Plan committed to expanding access to IAPT services for adults and older adults with common mental health problems, with an ambition to reach 1.9 million by 2023/24. Now, more than ever is the time to explore digital opportunities to optimise IAPT service delivery and, in particular, review the role of digital transformation in supporting improved access.
The HLP-IAPT e-triage project features in this new publication by the National IAPT Team – High Impact Digital Opportunities.