Communications and engagement
Our team of experts is a one-stop shop to handle your communications and engagement needs. Our services can support you to:
- engage and involve staff, patients and stakeholders in your service change or other transformation programmes
- encourage healthy lifestyles and increase demand for preventative services, helping to keep people out of hospital.

Our offer
We are proud of the expertise, diversity and passion of our communications and engagement consultants. We share the same vision and values as our clients and partners – improving patient outcomes, providing safe high-quality services and delivering the best value possible.
We have a deep understanding of the communications landscape, pressures, and context within the NHS locally and nationally, from working with NHS England, integrated care boards (ICBs) and NHS trusts. We lead on programmes and campaigns in a range of clinical services, including primary, community, mental health, acute and specialised care.
You’ll benefit from our proven experience in strategic communications, campaigns, engagement and consultation, all delivered with a shared commitment to delivering high-quality products and insights.
How we work
We work flexibly with our clients providing both strategic and operational support for anything from developing corporate communications strategies to managing behaviour change campaigns or engagement and consultation for large-scale transformation programmes.

Our consultants offer expert support which is:
- collaborative and creative
- grounded in industry best practice
- strategically planned to help you meet your objectives.
We create high quality messaging and creative assets which are:
- aligned with your organisation’s goals and values
- culturally sensitive and competent
- clearly written and targeted to your stakeholders
- designed with accessibility best practice in mind
- aligned with NHS or other organisations’ branding guidelines.
Depending on your budget we can produce a range of high-quality assets in-house, or work with external agencies where more bespoke production is appropriate.
Our specialist services
We offer the following services:
Campaigns
We create tailored campaigns based on data and insights to effectively reach your target audiences and help you achieve your goals. We tailor your plans and activity to reach under-served communities, collaborating with other partners and stakeholders to maximise reach and help reduce inequalities.
We provide comprehensive support, from campaign planning to implementation and evaluation, using a range of digital and offline channels.
Strategic communications planning and delivery
Our strategic communications specialists are expert in developing and delivering communications strategies and plans for organisations, services, programmes and projects.
We engage with you to understand your priorities and undertake research and testing with your stakeholders and users to understand their needs, developing communications strategies and plans that balance organisational objectives with user needs. In this way we can support you to change perceptions and behaviour through delivering the right messages through the most effective channels.
Public consultation communications and engagement
If your organisation needs to undertake complex service change or navigate challenging circumstances, you’ll need to bring staff, stakeholders and local communities with you. We are specialists in engaging stakeholders and developing clear communications for formal consultation and large scale engagement exercises.
Through working as equal partners with communities, we can help you gain deep insight into wicked problems and support you to develop practical, cost-effective solutions.Using our in-depth knowledge and experience, we can help you successfully navigate the NHS England assurance process, Clinical Senate, and Overview and Scrutiny requirements including producing high quality business cases and consultation materials.
Community engagement and co-design
We use a range of creative and tested methods to reach the people you need to hear from most. We support you to develop trusted relationships with your most important stakeholders – from local communities and patient groups to service providers, third sector organisations and staff. We’ve worked with a wide range of communities protected under the equalities act, always engaging sensitively and ethically.
You can rely on us to design, deliver, monitor and report on your engagement work, making sure you get the valuable insights you need.
Stakeholder communications and engagement
We work with public sector organisations to support your stakeholder communications and engagement, helping to build and maintain trust with a broad and complex range of stakeholders.
We engage with you to understand your priorities and stakeholder groups, undertaking stakeholder mapping and analysis to inform plans and approaches to engage and communicate with each group professionally and effectively.
Internal and change communications
We understand the complexities and evolving landscape of the health and care sector and are trusted by organisations to lead your internal and change communications during challenging circumstances.
We advise clients professionally and sensitively, tailoring our approach and messaging to target your internal and external stakeholders, while remaining aligned with your overall objectives.
Copywriting, editing and content creation
Our team of experts produces clear, concise and accurate content for a range of audiences and purposes, from professional reports and published guidance to business cases or academic writing. We can also fine tune your copy to deliver a flawless final draft that communicates exactly what you need it to.
With years of experience of meeting the Accessible Information Standard (AIS), our specialist consultants can review your current offer and provide advice and support to ensure you meet NHS England standards. We also provide an easy read service so you can be confident that your services are accessible to people with learning disabilities and additional communication needs.
Digital and social media content management
We have a longstanding history of working with NHS clients to create and implement digital strategies. This includes working with you to clearly outline your vision, objectives, target audiences, key initiatives and how digital communications will contribute to your organisation’s goals. Our team is experienced in using analytics tools and feedback to assess how well your activity is meeting your objectives.
We provide expert advice, guidance and practical support on how to manage digital channels and how to increase the reach and engagement of your content.
We are also experienced in conducting social media reviews, content research and development to help grow your online presence. We create accessible digital content and assets that meet NHS standards and guidelines and your specific needs, including websites, films, social media assets, emails, newsletters, podcasts and photography.
Web development
We can support you in creating an enhanced digital experience for your website users, whether that’s through bespoke design support, content audit or full site development. Our digital experts will take the time to engage with you to understand your needs and create detailed user experience improvement plans informed by online analytics data, user feedback and best practice.
We project manage in an agile and flexible way with regular reviews, seeking and incorporating your feedback at each step.
Marketing and branding
We can create and execute bespoke marketing strategies and plans for your organisation, programme or service, taking the time to understand your values, goals and customers’ or service users’ needs.
Depending on your requirements, we can help you undertake competitor/other player analysis, develop your USP and positioning, before developing tailored messaging and content help you reach your target audiences.
We also provide trusted branding support, guiding you through the development and rollout of new or refreshed corporate branding. We’ll work with you to build a distinct, professional and high-quality brand identity that resonates with your key stakeholders.
Our track record
We’ve helped a range of organisations and leaders to develop their communications and engagement, with demonstrable influence and impact on the communities and patients they serve. This includes:
Bowel cancer screening
Increase in traffic to bowel cancer landing page, following our London-wide screening campaign. TV, radio and newspaper coverage led to over 8,000 hits on the dedicated website and 7,500 hits via paid social.


COVID-19 vaccinations
Supported an increase in the number of COVID-19 vaccinations administered in NCL through a five-week campaign that generated 23,918 social media link clicks, 308,706 website page views and reached 30,000 people through community engagement (of which 11% went on to get a vaccine).


NHS App
Contributed to notable increases in NHS App usage across London through delivering London-wide and targeted NWL campaigns. The NWL paid social campaign reached 355,000 users and generated 8,617 clicks to the NHS App webpage, providing a click-through rate of 2.4%, surpassing industry standards.

MMR vacination
Over 35,000 clicks to nhs.uk MMR vaccination page achieved through paid social, over 42,000 visits to the TPHC landing page and over 600,000 people reached through a community print ad campaign as part of a campaign promoting MMR vaccination to low uptake communities in London.


Children’s Cancer Centre reconfiguration
Provided strategic communications and engagement support for the reconfiguration of a specialist Children’s Cancer Centre, resulting in over 2,600 consultation responses and positive feedback on the robustness of the work delivered.


More about our consulting work
Back to full list of services
Our multidisciplinary team has in-depth knowledge of the health and care system and offers resources and expertise across a range of disciplines. Learn about our services here.

Explore our case studies
Our experience gives us a unique understanding of the needs of our partners and clients, along with the challenges they face. Explore examples of our work in our case studies section.

Working with us
Learn about our approach to working with our clients and what you can expect from a relationship with TPHC.

Contact us
Ready to discuss your requirements with our team and see how we can support you to achieve your goals? View ways to get in touch with us here.
