Health & Wellbeing Hub Consultation Barking & Dagenham, Havering & Redbridge (BHR)

February 20, 2023

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We are excited to be part of this new development for residents of Havering, delivering a more joined up approach to care locally and collaborating with our partners in the NHS, local authority and voluntary sector to really develop and deliver an asset for the local community.

Oliver Shanley, Former Chief Executive, North East London NHS Foundation Trust

About the partnership

  1. In 2019, BHR CCGs received £17 million of funding to progress their plans for a health and wellbeing centre.
  2. Building on public consultation in 2013 and a planning consultation for the new Hub in April 2021, the CCG, in collaboration with North East London Foundation Trust and local councils, engaged patients and the public on their proposals for a 12-week period between November 21 and February 22.

What has gone well

  1. The CCG wrote to a range of stakeholders with an explanation of the proposal and information on how local people could respond.
  2. Six online engagement sessions, including a series of virtual Q&A “drop in” events for residents, local authorities, VCSEs and other public sector parties.
  3. For those who couldn’t attend the events, an online survey was available and printed copies were also distributed to GP practices in Havering.
  4. Promoted by dedicated page on the NEL CCG website and via social media.
  5. Materials in different formats e.g., braille, large type and many languages.
  6. Partners shared information and updates through their channels in support and there was coverage in local media titles during the engagement.

Challenges experienced and overcome

  1. Due to the pandemic, targeted direct engagements for reaching BHR’s diverse community and engaging with seldom heard groups was limited. BHR worked with partners, such as faith networks and VCSEs, to share information and encourage participation such as via digital channels.

Results

  1. 451 responses to the engagement were received, and individual residents and representatives of community organisations attended the online sessions.
  2. 87.28% of respondents strongly supported proposals for GP services at the Hub.
  3. 90.20% strongly supported Outpatients services at the hub, 91.54% strongly supported Early Diagnostics at the hub.
  4. Ethnicity of survey respondents aligned well with the demography of Hacton ward and wider Havering, meanwhile 29.25% indicated they have a disability or long-term health condition.

What made the difference

  1. Open and sustained positive dialogue: with stakeholders including local elected politicians, Council leaders, Healthwatch, local community groups and residents.
  2. The process was led by local clinicians: GPs, hospital doctors and community service clinicians.
  3. Best-practice discussions with the NHSE lead for service reconfiguration: setting out the scope of the engagement strategy.
  4. Ongoing approach shaped by feedback.
  5. Regular updates provided to key community stakeholders: including local patient representatives, community and voluntary sector leads and the CCG’s Patient Engagement Forums members via stakeholder bulletins.

Want to hear more?

Contact: Tracy Rubery, Director of Transformation, NHS North East London ICS
tracy.rubery@nhs.net

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