Bromley Well Health and Wellbeing Service – Bromley Third Sector Enterprise (BTSE)

During the pandemic Bromley Well’s Single Point of Access has come into its own, taking up to 100 calls a day. Callers have benefited from access to a whole range of services via one phone call – from financial advice to support for their mental wellbeing.

Kim Carey, Interim Director of Adult Social Services (DASS), London, Borough of Bromley

About the partnership

1. part of the One Bromley Partnership to provide more joined up and improved care for the local people of Bromley.
2. The Bromley Well Health and Wellbeing Service is a prevention and early intervention service that aims to improve the health and wellbeing of individuals aged 18+ and increase their independence and ability to self-manage their conditions.
3. The contract was jointly commissioned by the Bromley Council and Southeast London Clinical Commissioning Group (SEL CCG) to BTSE, then subcontracted to four large charities and some smaller charities to deliver.

What has gone well

1. Working as an enterprise creates a collective communication point and voice for the larger third sector providers in Bromley.
2. Having a collective view across BTSE and One Bromley of where investment is needed has nurtured a lot of successful decision-making.

Challenges experienced and overcome

1. Changing structures within the Southeast London.
2. Clarity around wider structural changes, London-/nation-wide priorities and how these priorities will impact local place-based work.

Results

1. Bromley Well Health and Wellbeing Service was able to generate £3,049,258 for clients from PIP, Universal credit, council tax refund, housing benefits, DSA, ESA & more.
2. The service has supported 2,586 unpaid Carers and 715 People with Learning Disabilities.
3. 2,655 clients have been supported to improve their mental health.
4. Furthermore, BTSE has supported 25,000 residents in 3.5 years: around 10% of the adult population.
5. In November 2020, BTSE became a Charitable Incorporated Organisation (CIO) following a yearlong development programme supported by Pilotlight.

What made the difference

1. Single client database: this allows for outcomes to be assessed, can be used to support client needs and improve service design.
2. Collaboration with local services: this enables the service to support the whole person, addressing the multiple issues contributing to people’s wellbeing.
3. Strong relationship with its partnership members: there is a constant drive to continue growing and expanding.
4. Resilience: especially during COVID-19 pandemic.